Privacy Policy

The information we collect depends on how you interact with Simply Floatin.

Information You Provide Directly

We may collect information you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Preferred method of contact
• Vehicle information
• Vehicle make, model, year, chassis, or other identifying information
• Vehicle preferences and sourcing requirements
• Import inquiry information
• Pickup and delivery locations
• Service or maintenance inquiry information
• Transportation inquiry information
• Merchandise order information
• Billing information
• Shipping information
• Communications and messages you send to us
• Documents or information necessary to coordinate a vehicle import
• Any other information you choose to provide

When Simply Floatin begins offering additional customer account or import-tracking functionality, we may also collect information necessary to create and maintain those services.

Payment Information

When online payments become available, payments may be processed through third-party payment processors.

Simply Floatin generally does not directly store complete payment card numbers or payment card security codes when a third-party payment processor handles the transaction.

Payment providers may collect information necessary to process payments in accordance with their own privacy policies and terms.

Vehicle Import Information

When you use Simply Floatin for vehicle import assistance or coordination, additional information may be required to complete the transaction.

Depending on the transaction, this may include:

• Full legal name
• Contact information
• Billing information
• Vehicle purchase information
• Import documentation
• Shipping documentation
• Customs-related information
• Broker-related information
• Delivery information
• Identification or other information required by an exporter, carrier, customs broker, government agency, port, terminal, or other party involved in the import process

We collect only the information reasonably necessary to provide or coordinate the requested service.

When you visit the Website, certain technical information may be collected automatically by our website infrastructure or service providers.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Approximate geographic region
• Date and time of access
• Website interactions
• Error and performance information

This information may be used to operate, secure, troubleshoot, analyze, and improve the Website.

Simply Floatin and its service providers may use cookies or similar technologies necessary for website functionality, security, analytics, preferences, shopping functionality, or other Website features.

Some cookies may be necessary for the Website to function properly.

Additional analytics, advertising, or similar technologies may be introduced as the Website develops. Where required by applicable law, appropriate notice or consent mechanisms may be provided.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect some Website functionality.

We may use personal information to:

• Respond to inquiries
• Communicate with prospective and existing customers
• Help identify or source vehicles
• Coordinate vehicle imports
• Coordinate exporters, shipping, customs, brokers, ports, terminals, and transportation
• Provide import status information
• Prepare estimates, invoices, records, and transaction documentation
• Process payments
• Fulfill merchandise orders
• Provide customer support
• Respond to service or transportation inquiries
• Maintain business records
• Improve the Website and customer experience
• Prevent fraud or misuse
• Maintain Website and information security
• Comply with legal, regulatory, tax, customs, or accounting obligations
• Enforce agreements and policies
• Protect Simply Floatin, our customers, and others

We may also use contact information to provide updates directly related to an inquiry, order, import, or other requested service.

International vehicle importing involves multiple independent organizations.

To provide import-related services, Simply Floatin may need to provide appropriate customer or transaction information to parties such as:

• Vehicle exporters
• Sellers
• Auction services
• Freight forwarders
• Ocean carriers
• Shipping agents
• Customs brokers
• Bond providers
• Port or terminal operators
• Transportation providers
• Insurance providers
• Financial institutions
• Payment processors
• Government agencies
• U.S. Customs and Border Protection
• Other organizations reasonably necessary to complete or coordinate an import

Information is shared as reasonably necessary for the applicable transaction or as required by law.

Simply Floatin does not control the privacy practices of independent third parties.

Simply Floatin uses third-party technology and service providers to operate portions of the business and Website.

These may include providers supporting:

• Website hosting
• Database infrastructure
• Authentication
• Email delivery
• Business email
• Payment processing
• Merchandise production and fulfillment
• Website security
• Domain and network services
• Analytics
• Customer communications
• Shipping and logistics

These providers may process information on our behalf or independently according to their applicable terms and privacy practices.

Simply Floatin may use third-party production and fulfillment providers for merchandise.

When you place a merchandise order, information necessary to produce, ship, and support the order may be provided to the applicable fulfillment provider.

This may include:

• Name
• Shipping address
• Product ordered
• Size or variant
• Contact information
• Order information

Third-party fulfillment providers may process this information according to their own privacy practices.

If you contact Simply Floatin, we may retain your communication and related information so we can respond to you and maintain appropriate business records.

Transactional communications may include:

• Inquiry confirmations
• Vehicle sourcing updates
• Import updates
• Shipping updates
• Customs or port-related requests
• Payment or invoice information
• Merchandise order information
• Service-related communications
• Transportation-related communications
• Customer support messages

Transactional communications are different from promotional marketing communications.

If Simply Floatin introduces promotional email or text marketing, applicable consent and opt-out requirements will be followed.

If you provide a telephone number and request or consent to communication by telephone or text message, Simply Floatin may contact you regarding your inquiry, transaction, import, order, or requested service.

Message and data rates may apply depending on your wireless provider.

Providing a telephone number for transactional communication does not automatically constitute consent to unrelated promotional text marketing where separate consent is required by law.

Simply Floatin does not sell personal information for money.

We may disclose information:

• To service providers performing services for Simply Floatin
• To parties involved in a requested vehicle import
• To merchandise fulfillment providers
• To payment processors
• To transportation or logistics providers
• When you direct or authorize us to do so
• When necessary to complete a requested transaction
• To comply with applicable law or legal process
• To respond to lawful government requests
• To investigate fraud, security incidents, or misuse
• To protect the rights, safety, or property of Simply Floatin, our customers, or others
• In connection with a merger, acquisition, financing, sale, restructuring, or transfer of all or part of the business

We do not disclose personal information to unrelated third parties merely for their independent marketing purposes without appropriate authorization.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide services
• Maintain transaction records
• Support customers
• Maintain accounting and tax records
• Resolve disputes
• Enforce agreements
• Meet customs, regulatory, insurance, or legal requirements
• Protect against fraud and other business risks

Different types of information may be retained for different periods.

Simply Floatin uses reasonable administrative, technical, and organizational measures intended to protect personal information.

These measures may include access controls, authentication protections, secure service providers, restricted credentials, and other security practices appropriate to the nature of the Website and business.

However, no website, network, database, email system, or method of electronic transmission can be guaranteed to be completely secure.

You should avoid sending passwords, complete payment card information, or other highly sensitive information through ordinary email or Website forms unless specifically requested through an appropriate secure method.

Simply Floatin's Website and services are intended for a general adult audience and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through the Website.

If we learn that information from a child under 13 was collected inappropriately, we will take reasonable steps to delete it.

The Website may contain links to websites or services operated by third parties.

Simply Floatin is not responsible for the content, security, availability, or privacy practices of independent third-party websites or services.

You should review the privacy policies of third-party services before providing personal information to them.

Simply Floatin may maintain profiles on third-party social media platforms.

Information you provide to or interact with through those platforms may be processed by the applicable social media company according to its own privacy policy.

This Privacy Policy applies to information Simply Floatin receives and controls, but does not replace the privacy policies of those platforms.

Depending on your location and applicable law, you may have rights regarding certain personal information.

You may contact Simply Floatin to request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Delete certain information
• Update your communication preferences

Some requests may be limited where information must be retained for legitimate business, transaction, tax, customs, accounting, security, or legal purposes.

We may need to verify your identity before fulfilling certain requests.

Simply Floatin is a United States business.

Vehicle importing necessarily involves international transactions and communications. Information associated with an import may therefore be transmitted to or processed by organizations located outside the United States, including exporters, sellers, carriers, and logistics providers.

By requesting an international vehicle import service, you understand that appropriate transaction information may need to be transmitted internationally to complete the requested service.

Simply Floatin may update this Privacy Policy as our Website, services, technology, or legal obligations change.

When material updates are made, the "Last Updated" date at the top of this policy will be revised.

We encourage you to review this Privacy Policy periodically.

Questions or requests concerning this Privacy Policy or Simply Floatin's privacy practices may be submitted through the Contact page at SimplyFloatin.com.